Shipping policy

Shipping Policy

At Grandpa's Frog, we do our best to ensure every order arrives safely and on time.

Orders are typically processed within 1–3 business days before being shipped. Once your order has been dispatched, delivery usually takes 6–12 business days, depending on your location.

Please note that shipping times are estimates and may occasionally be affected by factors outside our control, such as customs processing, carrier delays, weather conditions, or periods of high demand.

As soon as your order ships, you'll receive a tracking number by email so you can follow its journey.

We kindly ask customers to double-check their shipping information before placing an order. Grandpa's Frog cannot be held responsible for delivery issues caused by incorrect addresses provided at checkout.

If your package arrives damaged or if you experience any issues with delivery, please contact us at grandpasfrogmask@gmail.com and we'll be happy to assist you.

Thank you for supporting Grandpa's Frog. Every order helps keep Grandpa's workshop going and means the world to us. 🐸💚